Medtronic Clinical Specialist - Aortic in Hanoi, Vietnam
Clinical Specialist - Aortic
Hanoi, Hanoi, Vietnam
3 days ago
•To assist in achieving sales revenue and market share targets by assisting sales reps with customer service and support.
•To ensure that the Company’s agreed quality standards are maintained with regard to its products, procedures, policies, operations and customer contact.
•Provide clinical and technical support to physician on CTA interpretation and implantation strategy.
•Assist field sales staff with case coverage whenever necessary; potentially include case planning reports that may involve in-person discussion with physicians when field sales staff are not available.
•Ensure proper inventory management such as ordering and return to warehouse accurately.
•Training and education customers on our products and procedures. Training may also potentially include field employee training.
•Be the lead simulation expert for simulators by maintaining simulation skills, taking on train-the-trainer responsibilities, helping to run simulation events, troubleshoot defective machines, and serve as the conduit to engineer for issues that need to be escalated.
•Maintain and increase professional and technical knowledge by on-the-job training, reviewing professional publications. Sharing of latest clinical updates with field sales staff will be required on a regular basis.
•Work closely with Sales team to develop site specific sales strategies to assist in selling APV division range of products to established accounts.
•May be asked to assist in achieving sales and training objectives for the territory. This may include Market Development activities for targeted accounts.
•Resolve site customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
•Provide regular feedback to Sales Manager, regarding product performance issues and possible product improvements.
•Assist in the development of new tools and tactics to increase the effectiveness of sales strategies.
•Keep supervisor informed of changes in work schedule and/or workload
•All activities will be related to achieving overall company sales and training objectives for the territory.
•Good communication and interpersonal skills. Good verbal communicator and presenter
•Customer focused: Understands and delivers excellent customer service
•Enjoys interacting and participating in a team environment. Can work autonomously.
•Self-motivated and positive
•Outgoing, confident and friendly
•“Can do” attitude
•Demonstrated understanding of the function and purpose of pacing products and operates as a technical support expert
•Builds credible relationships with all key stakeholders, including specialists and peers
•Ability to quickly establish credibility with all customers
•Manages time effectively: Well organized, able to set and reset priorities
•Willingness and ability to learn complex technical information
•Technically clinically astute
•Diplomatic, tactful, empathetic
Desired Qualifications and Experience
•Nursing qualifications or general science/Biology/Biomed degree, or similar preferred
•Credentialed in ultrasound in vascular or phlebology, i.e.RVT, RVS, RPhS preferred, and/or ARDMS registered with vascular ultrasound experience desired but not necessary.
•No medical conditions shall prevent maintenance of this travel schedule or the ability to conduct training in the hospital operating rooms, surgicenter, and/ or physician office.
•Computer literacy including good knowledge of the MS Office suite of software
•Proven evidence of Medtronic Leadership Traits:
Shape- Demonstrates global business acumen, thinks critically and makes sound decisions, sets strategic direction
Engage- Collaborates and creates alignment; attracts, deploys, and develops talent; fosters diversity and inclusion
Innovate- Focuses on patient and customer, generates breakthrough ideas, initiates and leads change
Achieve- Sets high standards, instills operational excellence, drives accountability, models ethical behavior