IHG InterContinental Phu Quoc - Director of Human Resources in Phu Quoc, Vietnam


Job overview

Oversee Human Resources programmes,

including recruiting/employment, compensation, benefits, employee relations,

recognition programmes, and training programmes, to ensure policy compliance

for hotel team members. Build and promote a positive team culture while

ensuring our guests’ experience is unique and brings the brand to life. Coach

and counsel General Manager and leadership team on all people-related issues.


InterContinental Hotels & Resorts we look for people who are charming,

confident, and internationally-minded; people who know what it takes to exceed

guest expectations.

Dutiesand responsibilities

Financial returns:


Assist in the creation of and

work within the established Human Resources department budget.


Monitor staffing and labour

standards to manage costs.


Mitigate financial risks

associated with employee relations issues.



and analyse local compensation and benefits practices to ensure financial




Create programmes to foster

teamwork and a positive work environment for all team members (example: all

team meetings, team member recognition and celebration events, social

committees, health fairs, etc.).


Educate and train leaders and

employees on various topics, including performance management processes,

progressive disciplinary processes, and related programmes, to foster

productivity and enhance performance.


Conduct new team member

orientation by providing information on hotel or company standards, policies,

procedures and team member benefit programmes.


Ensure that hotel or company

hiring standards and governmental regulations are followed in a timely manner

for recruiting and selection processes.


Plan and

assign work of the Human Resources staff. Recommend and/or initiate salary,

disciplinary, or other staffing/human resources-related actions in accordance

with hotel or company rules and policies.

Guest experience:


Recommend and implement guest

service strategies that engage colleagues to respond to changing guest needs.


Stay current on market trends

and local changes that impact guest satisfaction.


Make time to interact with

guests to solicit feedback and build relationships to understand how team

members can increase guest satisfaction.


Work with

department managers to develop initiatives to achieve service standards and

drive continuous improvement in the guest experience.

Responsible business:


Develop awareness and

reputation of the hotel and the brand in the local community and promote team

member involvement in local community.


Ensure compliance with relevant

employment laws and hotel or company policies and procedures.


Research and investigate all

workplace issues to discover facts, identify potential risks to the hotel or

company, and facilitate resolution through your employee relations



Collect and maintain data from

exit interviews, turnover statistics, absenteeism reports to identify trends,

training needs, and supervisory issues.


In a union environment, may

manage labour relations and represent the hotel in grievances, mediations,

arbitrations and contract negotiation.



other duties as assigned. May also serve as manager on duty.


Bachelor’s degree / higher education

qualification / equivalent plus 4 years of related experience in Human

Resources. Some supervisory experience also preferred. Professional HR

designation preferred. Ability to maintain confidentiality to the extent

possible in all Human Resources-related matters. Must speak local language(s).

Other languages preferred.

Job: Human Resources

Location: Vietnam-Phu Quoc

Requisition ID: ICPQ002