IHG InterContinental Phu Quoc - Director of Human Resources in Phu Quoc, Vietnam

Description:

Job overview

Oversee Human Resources programmes,

including recruiting/employment, compensation, benefits, employee relations,

recognition programmes, and training programmes, to ensure policy compliance

for hotel team members. Build and promote a positive team culture while

ensuring our guests’ experience is unique and brings the brand to life. Coach

and counsel General Manager and leadership team on all people-related issues.

At

InterContinental Hotels & Resorts we look for people who are charming,

confident, and internationally-minded; people who know what it takes to exceed

guest expectations.

Dutiesand responsibilities

Financial returns:

·

Assist in the creation of and

work within the established Human Resources department budget.

·

Monitor staffing and labour

standards to manage costs.

·

Mitigate financial risks

associated with employee relations issues.

·

Identify

and analyse local compensation and benefits practices to ensure financial

competitiveness.

People:

·

Create programmes to foster

teamwork and a positive work environment for all team members (example: all

team meetings, team member recognition and celebration events, social

committees, health fairs, etc.).

·

Educate and train leaders and

employees on various topics, including performance management processes,

progressive disciplinary processes, and related programmes, to foster

productivity and enhance performance.

·

Conduct new team member

orientation by providing information on hotel or company standards, policies,

procedures and team member benefit programmes.

·

Ensure that hotel or company

hiring standards and governmental regulations are followed in a timely manner

for recruiting and selection processes.

·

Plan and

assign work of the Human Resources staff. Recommend and/or initiate salary,

disciplinary, or other staffing/human resources-related actions in accordance

with hotel or company rules and policies.

Guest experience:

·

Recommend and implement guest

service strategies that engage colleagues to respond to changing guest needs.

·

Stay current on market trends

and local changes that impact guest satisfaction.

·

Make time to interact with

guests to solicit feedback and build relationships to understand how team

members can increase guest satisfaction.

·

Work with

department managers to develop initiatives to achieve service standards and

drive continuous improvement in the guest experience.

Responsible business:

·

Develop awareness and

reputation of the hotel and the brand in the local community and promote team

member involvement in local community.

·

Ensure compliance with relevant

employment laws and hotel or company policies and procedures.

·

Research and investigate all

workplace issues to discover facts, identify potential risks to the hotel or

company, and facilitate resolution through your employee relations

programmes.

·

Collect and maintain data from

exit interviews, turnover statistics, absenteeism reports to identify trends,

training needs, and supervisory issues.

·

In a union environment, may

manage labour relations and represent the hotel in grievances, mediations,

arbitrations and contract negotiation.

·

Perform

other duties as assigned. May also serve as manager on duty.

Qualifications

Bachelor’s degree / higher education

qualification / equivalent plus 4 years of related experience in Human

Resources. Some supervisory experience also preferred. Professional HR

designation preferred. Ability to maintain confidentiality to the extent

possible in all Human Resources-related matters. Must speak local language(s).

Other languages preferred.

Job: Human Resources

Location: Vietnam-Phu Quoc

Requisition ID: ICPQ002