IHG InterContinental Phu Quoc - Director of Human Resources in Phu Quoc, Vietnam
Oversee Human Resources programmes,
including recruiting/employment, compensation, benefits, employee relations,
recognition programmes, and training programmes, to ensure policy compliance
for hotel team members. Build and promote a positive team culture while
ensuring our guests’ experience is unique and brings the brand to life. Coach
and counsel General Manager and leadership team on all people-related issues.
InterContinental Hotels & Resorts we look for people who are charming,
confident, and internationally-minded; people who know what it takes to exceed
Assist in the creation of and
work within the established Human Resources department budget.
Monitor staffing and labour
standards to manage costs.
Mitigate financial risks
associated with employee relations issues.
and analyse local compensation and benefits practices to ensure financial
Create programmes to foster
teamwork and a positive work environment for all team members (example: all
team meetings, team member recognition and celebration events, social
committees, health fairs, etc.).
Educate and train leaders and
employees on various topics, including performance management processes,
progressive disciplinary processes, and related programmes, to foster
productivity and enhance performance.
Conduct new team member
orientation by providing information on hotel or company standards, policies,
procedures and team member benefit programmes.
Ensure that hotel or company
hiring standards and governmental regulations are followed in a timely manner
for recruiting and selection processes.
assign work of the Human Resources staff. Recommend and/or initiate salary,
disciplinary, or other staffing/human resources-related actions in accordance
with hotel or company rules and policies.
Recommend and implement guest
service strategies that engage colleagues to respond to changing guest needs.
Stay current on market trends
and local changes that impact guest satisfaction.
Make time to interact with
guests to solicit feedback and build relationships to understand how team
members can increase guest satisfaction.
department managers to develop initiatives to achieve service standards and
drive continuous improvement in the guest experience.
Develop awareness and
reputation of the hotel and the brand in the local community and promote team
member involvement in local community.
Ensure compliance with relevant
employment laws and hotel or company policies and procedures.
Research and investigate all
workplace issues to discover facts, identify potential risks to the hotel or
company, and facilitate resolution through your employee relations
Collect and maintain data from
exit interviews, turnover statistics, absenteeism reports to identify trends,
training needs, and supervisory issues.
In a union environment, may
manage labour relations and represent the hotel in grievances, mediations,
arbitrations and contract negotiation.
other duties as assigned. May also serve as manager on duty.
Bachelor’s degree / higher education
qualification / equivalent plus 4 years of related experience in Human
Resources. Some supervisory experience also preferred. Professional HR
designation preferred. Ability to maintain confidentiality to the extent
possible in all Human Resources-related matters. Must speak local language(s).
Other languages preferred.
Job: Human Resources
Location: Vietnam-Phu Quoc
Requisition ID: ICPQ002