Marriott Guest Service Agent in Vietnam, Vietnam

Description:

-[if !supportLists]->1. -[endif]->Reportto work in good time before commencement of shift

-[if !supportLists]->2. -[endif]->Professionalvisual to serve each guest.

-[if !supportLists]->3. -[endif]->Beproficient in POS and make sure no error on each bill.

-[if !supportLists]->4. -[endif]->Answerall telephone calls in a courteous and efficient manner

-[if !supportLists]->5. -[endif]->Greetcoming guests with a smile and eye contact, call guest by their name whenpossible.

-[if !supportLists]->6. -[endif]->Responsiblefor obtaining proper payment details.

-[if !supportLists]->7. -[endif]->Wellaware of goods quantity, price which displayed in shop.

-[if !supportLists]->8. -[endif]->Maintaincleanliness and tidiness of shop area

-[if !supportLists]->9. -[endif]->Recordguest preference and feedback.

  1. Provide wrappingservice.

  2. Responsiblefor goods advance request and maintain clear record

  3. Handledaily sales report and ensure clear handover between shifts.

  4. Maintaingood working relations with other related sections in hotel.

  5. Handleinternal goods transfer

  6. Keephotel information confidential

  7. Adhereto the hotel s security and emergency policies and procedures

  8. Seekopportunities to continually improve guest service

  9. Takeappropriate action to resolve guest complaints

  10. Promotethe Hotel and Le Meridien Saigon products and services

  11. Abide by the StarService Standards

  12. Abideby the Hotel s Policies and Procedures, Starwood and Le Meridien Saigon Code ofBusiness Conduct and the hotel s Associate Handbook

  13. To summarize, it isnot the intent by way of this Position Description to limit the scope orresponsibilities of this role, but to highlight the most important aspects.

Qualifications

-[if !supportLists]->1. -[endif]->Goodand positive hospitality attitude

  1. Otherforeign language ability

  2. Alwayswilling to learn, willing to help

Job: Rooms and Guest Services Operations

Organization: Le Meridien

Location: VNM-Vietnam

Requisition ID: 17001T2N