Citi GCG - Country Risk Manager Vietnam in Vietnam

  • Primary Location: Vietnam

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17022414


Job Background/context:

In accordance with Chapter 1, Section 2H of the Global Consumer Credit and Fraud Policies (GCCFRP), the Country Risk Manager (CRM) of the Vietnam Consumer Business proactively manages the credit exposure of the Vietnam consumer lending portfolios through each step of the credit process. Proactive modifications to the target market, establishment and management of the risk appetite framework and statement, acquisition and portfolio management programs, underwriting standards and policies, verification criteria must be made (after approval from the appropriate credit authority) based on performance trends, collections/fraud feedback, customer experience, changes in the operating environment, competitor landscape, etc. The position reports directly to the Consumer Business Manager of Vietnam and matrix to the Group Risk Director of Independent Risk, Asia Consumer.

The consumer lending business is still relatively new in Vietnam with the focus on growing the portfolio, reaching portfolio break-even and achieving all hurdles required to re-categorize and maintain portfolio’s as Mature and Stable.The Consumer portfolios’ in Vietnam comprise of Credit Cards & Unsecured Loans (Ready Credit) with no Consumer mortgage product offering currently in place.Credit infrastructure and tools have been evolving in the market, hence there is a need to constantly upgrade policy framework. Local regulations are also evolving at a rapid pace so regulatory compliance is an important area of focus with increased Regulator communication key.

Key Responsibilities:

  • Manage the portfolio returns, credit quality and the performance of the consumer lending portfolio in line with stated benchmarks / hurdles.

  • Establish and manage the risk appetite framework and appetite of the portfolios. Working in partnership with the business units, define the target market, determine the business strategy and the set of performance and return metrics that comply with corporate standards and are appropriate to the local operating environment.

  • Design, implement and monitor the effectiveness of the credit policies and where warranted, adjust credit policies to ensure performance and return are in accordance with established risk appetite statement. Ensure that the policies are in full compliance with global corporate policies, governing regulations and where required, document and obtain approval for exceptions.

  • Possess a comprehensive understanding of the local operating environment (e.g. market, competition, economy, political, legal, and regulatory) and its impact on the portfolios.

  • Manage loan losses and reserves. Perform scenario planning as required to dimension potential risks to the franchise under adverse scenarios.

  • Design, implement and manage production systems capabilities in order to ensure that credit processes are executed in line with product program design and credit policies.

  • Implement and manage analytic infrastructure and tools including models, MIS capabilities so that portfolio qualities can be accurately evaluated and ascertained.

  • Provide oversight to the relevant operation units to ensure that credit processes and staffing are appropriate, effective, and executed in full compliance with policies, both local and corporate.

  • Responsible for regular credit performance reporting to regulators, regional and head offices. Maintain close and transparent communication to ensure that all stakeholders outside of the business are fully aware of the strategy, performance and events that are impacting the portfolio.

  • Evaluate and approve high value credit transactions and those with exception/deviation requests.

  • Represent the business in relevant external forums and contributing expertise and to promote responsible finance for the betterment of the industry.

  • In times of downturn or crisis, devise policies and processes to provide appropriate relief to customers and reduce financial losses to the franchise.

  • Manage the local consumer risk management team, recruit, develop and retain talent and bench.



Recruitment Focus: Consumer Credit Risk Management

Required Risk / Business Skills and Experience

  • Senior Credit Officer (SCO) designation for 1-3 years

  • Minimum 10 years' experience in consumer credit risk management covering wide range of products.

  • Experience in Credit Operations (Credit Initiation/Collections /Fraud) is desirable.

Management Capability

  • Able to make decisions on matters pertaining to aspects of risk other than credit, such as strategic, reputational and operational risk.

  • Able to identify and influence key decision makers across various levels and functions within the organization;

  • Able to work in a rapidly changing external environment and support business in a highly competitive and challenging market.

  • Thinks and acts decisively in high risk scenarios, appropriately assessing a situation based on available data, experience, intuition, and judgment.

  • Effectiveness in working within a matrix organization is essential.

Leadership/Communication Skills:

  • Demonstrates strong ethics and integrity.

  • Excellent verbal & written communication skills. Active listening skills.

  • Candidates must have effective negotiation skills, a proactive and 'no surprises' approach in communicating Risk issues, strength in sustaining independent views.

  • Able to “roll up sleeves” and work across levels in risk management and also with other operations and business teams.

  • Excellent Presentation skills – adept at presenting effectively to audiences of various sizes and adapting style as necessary.

  • Acts as a role model for managing people, coaching, and serving as a mentor.

Strategic Business Partnerships

  • Creates and sustains a network of strong partnerships with the business (relationship and product management), key risk functional partners and other important stakeholders.