BD (Becton, Dickinson and Company) Application Specialist, Diagnostics System in Hanoi City, Vietnam
Job Description Summary
Responsible to provide the product informations, and technical support for the BD Diagnostics platforms in the north and central Vietnam
Responsible for meeting or exceeding revenue targets for the north and central Vietnam as well as all related product management activities, such as support for sales team to drive sales within the country.
Work with Product manager to develop and maintain related application/marketing duties including but not limited to the following:
o Offer or follow all application jobs as training, …
o Support team about marketing activies as seminar, RTD, symposium, launching new products,…
o Competitive activity and market/customer information
o Current and future territory expenses
Establish and maintain working relationships with each customer account in order to monitor customer service and support.
Demonstrates the uses and advantages of the BD Diagnostics by conducting customer training including system operations and training related to after sales services.
Responsible for providing technical direction and support to customers on the operation and maintenance of company products and serves as the customer contact on technical and service related problems. Monitor accounts to ensure that problems are being corrected and customer satisfaction levels are maintained at high levels. Research, troubleshoot, follow-up, and resolve account inquiries and problems.
Works closely with the corporate contacts related to technical support, marketing, QA/QC, and R&D to address customer concerns, determine corrective action and customer follow-up; and the designated application procedure to ensure prompt resolution of customer
Primary Work Location
VNM Hanoi City - Cau Giay
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.