IHG Japanese Guest Relations Trainee - InterContinental Hanoi Westlake in Hanoi, Vietnam


At InterContinental ® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental ® Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Join us as a Japanese Guest Relations Trainee in InterContinental Hanoi Westlake . You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

· Greet Japanese guests and other

guests when needed upon arrival

· Plan and co-ordinate the provision

of friendly, efficient services to Japanese guests and other guests when needed

· Schedule,

co-ordinate and supervise all activities for Japanese guests and other

guests when needed

· Plan and

co-ordinate all promotional activities targeting clients

· Trace

relevant statistics about clientele

· Assist with

check-ins/check-outs of Japanese guests and other guests when needed

· Room

Japanese guests and other guests when needed

· Cover guest

relations desk

· Assist

Japanese guests and other guests when needed with airline bookings and


· Assist all

departments in being receptive to the needs of guests

· Attend

recreational activities when necessary

· Plan and

conduct group and function rundown meetings

· Assist in

any other duties when required by the Guest Relations Manager

· Assist with

translations (information; guest directory; menus etc) as required

· Provide

feedback from Guests to Front Office Manager for actions

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental ® Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself.



Required Skills –

· Communication

skills are utilized a significant amount of time when interacting with others;

demonstrated ability to interact with customers, employees and third parties

that reflects highly on the hotel, the brand and the Company.

· Able to read and write English

· Able to read, write and speak Japanese

· Proficient in the use of Microsoft Office and Front

Office System

Job: Guest Relations

Location: Vietnam-Hanoi

Requisition ID: HAN000482