Citi CitiPhone Service Manager in Ho Chi Minh City, Vietnam

  • Primary Location: Vietnam,Ho Chi Minh City,Ho Chi Minh City

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17071008


Be in charge of CitiPhone teams and manage their performance effectively and productively

• Ensure a CitiPhone’s sales moral, ethic and discipline in order to develop proper sales models within CitiPhone.

• Maintain system of reports to monitor and track daily sales activities properly.

• Actively propose, manage, implement and oversee business plan in order to achieve target assigned.

• Proactively work with other internal units and functions in order to understand thoroughly operational tasks/processes and add more value to current daily tasks.

• Proactively participate and perform Coaching plan for performance improvement. Frequently raise constructive feedback to make coaching/training contents be more suitable and better.

• Participate in S&D strategic meetings & decisions to establish, maintain and develop staff’s benefits & responsibilities, ie: Citimax scheme, business acquisition plan, marketing and promotion plan…

• Resolve customers’ complaints and develop improvement plan to overcome service gap if any


Preferably 3-4 years in management role of sales team

• Experience in building strong performance team with healthy working environment

• Competitive mindset with can-do attitude, positive thinking

• Good written and spoken communication skills in Vietnamese and English.

• Possess analytical and good problem-solving skills

• Strong interpersonal and influencing skills to interact with internal stakeholders (e.g. products and operations)

• Preferably has good understanding of consumer banking products & market

• Ability to effectively communicate and present ideas, concepts, and explain products and services

• Organizational and multitasking ability

• Commercial-minded and entrepreneurial

• Highly results-oriented and self-motivated team player, adaptable to changing business conditions and client requirements

• Suitability in Microsoft Word, Powerpoint and Excel