Traveloka Ticket Agent (working in shift) in Ho Chi Minh City, Vietnam

  • Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem.

    • Issue tickets to customers via booking system.

    • Escalate support cases as per company’s criteria.

    • Manage airline health and CAPTCHA viewer.

    • Continuously monitor the booking system.

    • Ensure all cases are solved within required timeframe following company’s SOPs.

    • Define compensation for customers inconvenienced by airline issues

    • Manage working relationship with airlines and escalate any issues as per SOPs.

    • Manage routing and payment method enablement as per available inventory defined by SOPs.

    • Ensure that all airline providers are running well and escalate any issues to the related parties.

● Minimum 1 year experience in travel industry and customer support

● Experience with GDS ticketing systems

● Certified for Abacus, Galileo, and/or Amadeus systems.

● A strong understanding of customer service principles.

● Demonstrated problem-solving skills, strategic and analytical capabilities.

● Willingness to work in shifts.

● Result-oriented, problem solver, analytical skill, and customer-focused.

You will work with high-caliber individuals including graduate of Ivy League universities, top-tier consulting companies, big 4 audit firms and multinational companies. Be a pioneer and challenge your capability in setting up new business processes for a Southeast Asia's premier technology company!